Privacy Policy

Privacy Policy First things first: we care about your privacy. We know that this is what these types of publications always say, but we tell you from our heart. When you use the services of you are trusting us. Here we value this gesture very much! Therefore, we are committed to protect and safeguard all personal data that you give us. We watch over the interests of our clients and we are transparent with regard to the processing of your personal data. This document describes how we use and process your personal information. We hope it is transparent and easy to read, so that you understand everything perfectly without dying of boredom in the attempt. In addition, you will also have the information on how to contact us, in case you have any questions about your personal data. We will be happy to answer you! We also ask you to read our Cookies Policy separately, which shows the use made by of cookies and other similar tools. If you have used our services at any time, you will know that offers online services related to travel through our own websites and apps, and through other online platforms, such as our partners' websites and social networks. . You'll wonder why we emphasize this, right? Well, that's the thing. All the information that follows applies not only to one, but to two, to three and all these platforms. Many platforms for just one privacy policy. This Privacy Policy applies to any type of information we collect through these platforms or other means connected to these platforms (such as e-mails you send to our customer service). This way we avoid the hassle of reading everything. Of course, Travel Providers should also look at the Privacy Policy for Travel Providers. We may modify the Privacy Policy from time to time. If your privacy worries you, look at this page frequently and you will know exactly what is happening. If we introduce modifications to the Privacy Policy that affect you in any way (for example, if we plan to process your personal data for purposes other than those previously communicated in this Privacy Policy), we will notify you of these changes before the new ones begin. activities. Sad but true: if you do not agree with our Privacy Policy, you will have to stop using our services. If you agree with our Privacy Policy, all ready to book your next trip with us. Let's go there! What type of personal data does collect? We can not help you book the perfect trip for you without having certain information. Therefore, while using our services, we ask for some information. These are very basic things, like your name, your contact information, the names of the people who travel with you and the payment information. You can decide for yourself if you make special requests for your next trip (selecting, for example, certain preferences). In addition, we also collect information from your computer, your phone, your tablet or another device that you use to access our services, such as: the IP address, the browser you use and the language settings you have. There are some situations in which we also receive information about you from others or in which we automatically collect information. This is the basic summary of the information we collect. Why collects and uses your personal data? The main reason why we ask you for your personal information is quite important: to help you manage your online travel reservations and ensure you receive the best possible service. We also use your personal data to contact you and inform you of the latest discounts and special offers, as well as other products or services that we may consider of interest to you, among other things. How does share your data with third parties? There are several parts that integrate the services of in different ways and for different reasons. The main objective is to share with the Travel Provider the data related to you that are relevant to your Trip so that your Travel Reservation can be carried out. There are also other third parties that can receive some of your data; These are the parties that we involve in the process to provide you with the services of, for example, financial institutions, advertisers or, in some cases, governmental or other authorities. We do not sell or rent your personal data. Below we show you in detail how you use and exchange with these parties the information you share with us. How does process communications that you and the Travel Provider you have booked send to can help you, as well as the Travel Providers, to exchange information and requests about their services and about the Reservations of trips made, through direct communications through How does use mobile devices? We offer free app through which we collect and process personal data. This system works almost like our website, but it also allows you to use our location services. How does use social networks? The use of social networks is integrated into the services of in several ways. This allows us to collect some of your personal data or that the provider of the social network receives part of your data. What security and retention procedures does apply to safeguard your personal data? We carry out the necessary and appropriate procedures to prevent unauthorized access to, and misuse of, the personal data we treat. How does treat the personal data of children? Unless otherwise indicated, is a service that you can only use if you are over 16 years of age. We only process information about children with the consent of parents or legal guardians or when the information is provided for use by the parent or legal guardian. How can you control the personal data you have given to You always have the right to review the personal information we keep about you. You can request a review of your personal data by just sending us an e-mail to the address below. Who is responsible for processing personal data on the website and the apps of Delivery Executive and Services S.L., registered in Barcelona, Spain with NIF: B-65737082, controls the processing of personal data on the website and app. What type of personal data does collect? Okay, we see that you are looking for a little more information. Here we explain more in detail the data we collect. Personal information you give us. collects and uses the information you provide to us. When you book a trip, we ask you (at least) for your name and your e-mail address. Depending on the booking of the trip, we can also ask for your address, telephone number, payment information, date of birth, the names of the other people traveling with you and any preferences (such as food preferences or possible mobility restrictions). ) that you can have for your trip. If you need to get in touch with our Customer Service team or with us through other means (social networks or directly with the Travel Provider booked through us), we will also collect information about you from these communications. Also, customers may be asked to leave a comment to help other customers find exactly what they are looking for. We will collect the information that you indicate in your comments, including your username and your avatar, if you choose one. There are also other cases in which you will provide us with information. For example, if you are browsing from your mobile, you can decide to allow to see your current location or access your contact information. This will help us to offer you the best possible service and experience (showing, for example, the closest restaurants, the existing attractions in your location or other recommendations). In addition, you can participate in recommendation programs or raffles, and by doing so you will also be providing us with personal information. Apart from this, you can give us your opinion or ask us for help when you are using the travel services of Personal information you give us about others. Obviously, you may not only make a travel reservation for yourself, but also for other people with whom you travel, or who make a travel reservation on behalf of another person. In these cases, you will be providing us with information about these people as part of the Travel Reservation. Sometimes, you can use to share information with others, for example to forward a wish list or participate in referral programs. However, such information can only be used as indicated in the offer in question. So, if you want to know more, you will have to look at the specific information in each case. However, here we must point out that it is your responsibility to ensure that the person or persons on whom you have given personal data are aware that you have done so, and have understood and accepted how your data ( uses your data) is explained in this Privacy Policy). Personal data that we collect automatically. When you visit our website or app we collect certain information automatically, even if you do not make a travel reservation at the end. This information includes your IP address, the date and time that you have accessed our services, the hardware, software or internet browser that you use and data about your computer's operating system, such as the versions of the application and the configuration of language. We also collect information about the clicks you make and the pages we have shown you. If you are using a mobile device, we collect data that identifies your device, its settings and specific features, app failures and other system activity. When you book a trip, our system records information about the media and the web pages from which you have made the reservation or from which you have accessed the website and / or app Personal information we receive from other sources. It is not just about what you tell us, but we can also receive information about you from other sources, including collaborating partners, such as affiliates and other independent third parties. All the information we get from these parts is combined with the information you provide us. For example, the booking services of are not only available through and the app, but they are also integrated into the services of Channels that you can find online. When you use any of these services, you can provide the data for the reservation to our collaborating partner, who then forwards your data. We also integrate third-party service providers to facilitate payment between the people who book and the Travel Providers. These providers share payment information with us so we can manage and manage your travel booking, making sure everything is as easy as possible for you. Travel Service Providers also share information about you with This happens when you have questions about your reservations, or when there is a problem related to a travel booking (although, of course, we do not like this). Why does collect and use your personal data? We use the information we collect about you for several reasons. Your personal data can be used in the following ways: A. Travel reservations: The first and most important thing is that we use your personal information to complete and manage your Online Travel Booking, which is basically what we do as a company! B. Customer Service: we provide an international customer service from our intelligent reservation system, in several languages and 24 hours a day, every day of the week. Sharing your relevant data with our global Customer Service staff allows us to give you an answer when you need it. Here is included from helping you find the right travel provider to answering any questions you may have about your travel booking (or any issue that may arise). C. Marketing actions: we use your information for marketing activities, such as: We use your contact information to send you regular news about products and services related to travel. You can unsubscribe from these marketing communications by e-mail easily, quickly and at any time. You just have to click on the "Unsubscribe" link in each newsletter. According to your information, we will personalize the offers that we show you on the web page and the mobile application of or in web pages / apps (including social networks) of third parties, and the content of the web pages that you show may be customized. These can be offers that are reserved directly on the website of, in shared channels pages, or other offers or products of third parties that we think you may be interested. We use relevant information to manage promotional activities (such as discounts, recommendation programs). D. Communication with you: there will be other occasions in which we get in touch with you by e-mail, through publications, telephone or text messages. The form of communication that we choose will depend on the contact information that you have previously shared with us. We process the communications you send us for several reasons, including: Answer and manage any request that you have. also offers customers and Travel Providers various forms of information exchange, requests and comments about their offers and about the current Travel Reservations made through If you have not yet completed an online travel booking, we can get in touch with you by sending you a reminder to continue with your reservation. We believe that this additional service benefits you, since it allows you to continue with the Travel Reservation without having to search for the Travel Provider or fill in the details of your Travel Reservation again. Maybe when you use our services we send you a questionnaire or we invite you to give us your opinion about your experience with or with the travel provider. We will also send you other materials in relation to your Travel Reservations. For example, information on how to contact if you need assistance while you are away, and information that we believe may be useful when planning or getting the most out of your trip. We may send you other types of administrative messages, such as security alerts, even when you do not have a travel reservation in the near future.
 G. Market studies: sometimes we ask our clients to be part of market studies. We advise you to consult what information is provided when you are invited to participate in these studies to know what personal information is collected and what use is made of them later. H. Improvement of our services: we also use personal data to perform analytical studies. This is part of the work we do to improve our services and user experience, but it can also be used to carry out tests, solve problems and improve the functionality and quality of our online travel services. The main objective here is to optimize and customize our online platform to fit your needs, making our website easier and more pleasant to use. Our intention is to use only dissociated data for these analytical studies. I. Customer feedback and other information regarding the destination: during and after your booked trip with us, we will invite you to send a comment with your opinion. We can also ask the other people who have traveled with you or those for whom you have made the reservation. In this invitation we ask you for information about the Travel Provider or the destination. By completing a comment, you agree that it be published in places such as the information page of each Travel Provider within our websites, mobile apps, social network accounts or social network apps, or in the online platform of the Suppliers. of corresponding travel or of the collaborating businesses. This serves to inform other travelers about the quality of the Travel Service you have used, the destination you have chosen or other experiences you choose to share. J. Call tracking: when you make calls to our customer service, uses an automatic number detection system to link your phone number with your current reservations. This helps save time for you and our customer service staff. Our customer service staff will ask you to identify yourself, to ensure that the data of your reservation is kept confidential. During calls with our customer service team, real-time wiretaps will be recorded or recorded for quality control and training purposes, including the use of recordings for complaint resolution and detection purposes. of fraud. Recordings are saved for a limited time and are automatically deleted, unless has a legitimate interest to save such recordings for a longer period of time, in addition to fraud investigation and other legal reasons. . K. Promotion of a safe and reliable service: to create an environment of trust for you, your companions in the trip, the collaborating partners of and our Travel Providers, we can use the personal data to detect and prevent fraud and other illegal or undesirable activities. Similarly, we will use personal data to assess risks and for security reasons, including verification of users and reservations. For these reasons, we may pause some reservations. L. Legal reasons: finally, in some cases, we may have to use your information to manage and resolve legal disputes, investigations and regulatory compliance, to apply the terms of use of the online booking service of, or to comply with the legal requirements of government authorities. The communication of your personal data to is voluntary. However, depending on the type of service you want to use, we may only be able to provide this service if we collect certain personal information. For example, we can not process your travel reservation if we do not know your name and contact information. If in order to process personal data we use automated means that produce legal effects or affect you significantly, we will implement the appropriate measures to safeguard your rights and freedoms, including the right to be attended by a person. To process your personal data as described above, we rely on the following legal bases: Regarding the reasons for sections A and B, is based on the legal basis that the processing of personal data is necessary for a contract to be executed, and specifically to finalize and manage your Reservation Travel. If the necessary personal information is not provided, can not complete the reservation of the accommodation or provide customer service. Regarding the reasons for sections C to K, is based on your legitimate commercial interests in providing your services, preventing fraud and improving your services. By using personal data in accordance with the legitimate interests of or a third party, will always weigh your rights and interests in regards to the protection of your personal data against the rights and interests of www. or the third party in question. Regarding the reasons for section L, is also based, if applicable, on compliance with legal obligations (such as requests from government authorities). When necessary, according to the provisions of the applicable regulations, will obtain your consent before processing your personal data for the purposes of direct marketing campaigns. If you wish to oppose the treatment described in sections C to K and there is no direct exclusion mechanism at your disposal (for example, through account settings), as necessary, contact legal @ How does share your data with third parties? In some circumstances, we will share your personal information with third parties. The travel provider you have booked: this is key considering what we do! To complete your travel reservation, we transfer the corresponding booking information to the travel provider you have booked. Depending on the Travel Reservation and the Travel Provider, this transfer may include your name, contact information, payment details, the names of the people traveling with you and any preferences or other information you have indicated when making the Travel Reservation. . If you have any questions about your trip, we will contact the travel provider and ask you to handle your request. Unless the payment has been made during the booking process through the website of, we will forward the data of your credit card to the booked travel provider so that it manages everything (assuming you have provided us all these data during the reservation process). In cases where there are disputes related to the reservation, we will provide information about the reservation process to the Travel Provider when necessary to resolve the dispute. This may include a copy of your reservation confirmation as proof that the Travel Reservation was made. Third-party service providers: we use service providers to process your personal data on our behalf. This process is done for several reasons, including to send you marketing material or validate that the email address that you have provided during the booking process is correct. Third-party service providers work with confidentiality clauses and can not make use of your personal data for any purpose other than those indicated by Payment providers and (other) financial institutions: when a refund of a travel reservation is requested, either by you or by the owner of the credit card used to make the reservation, we need to share certain information of the reservation with the payment service provider and the corresponding financial institution to manage said refund. This may include a copy of the confirmation of your reservation or the IP address used to make your reservation. We will share information with relevant financial institutions, if we consider it strictly necessary to detect or prevent fraud. Competent authorities: We will disclose your personal data to government authorities as long as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud, or in any other legally binding case. We will need to disclose personal information to the competent authorities to protect and defend our rights or property, or the rights and property of our collaborating partners. Collaborating partners: we work with many collaborating partners around the world. These collaborating partners distribute or advertise the services of, including the services and products of our Travel Providers. When you make a reservation in one of the web pages or apps of our collaborating partners, some of the information that you provide them, such as your name, your e-mail address, your postal address, your payment information and other relevant information, They will be forwarded to us so we can finish and manage your travel reservation. If the customer service is managed by the collaborating partner, will share the corresponding data of your reservation with the collaborating partners (as necessary) to provide you with appropriate and effective assistance. When you make a reservation through one of the web pages of our collaborating partners, the collaborating partners can receive certain parts of your personal information related to that particular reservation, such as your name and your e-mail address. These will be used for internal purposes (such as analytical purposes) and, if requested, for the management of loyalty or marketing programs. The transmission of personal data as described in this Privacy Policy may include international transfers of personal data to countries whose data protection laws are not as exhaustive as those of the countries of the European Union. When required by European regulations, we will only transfer personal data to recipients who offer an adequate level of data protection. In these situations, as required, we formalize contractual agreements to ensure that your personal data remains protected in line with European standards. How does process the communications that you and the Travel Provider you have booked send via can offer both you and the Travel Providers several ways to communicate about Travel Services and Active Travel Reservations, directing communications through our management program. This allows both you and the Travel Provider to contact with any questions about your Travel Booking or about your hosting service providers. will access your communications and use automated systems to review, measure and analyze such communications for security reasons, fraud prevention, compliance with legal and regulatory requirements, investigations of possible malicious behavior, development and improvement of products, research, customer acquisition (including sending information and offers that we think may interest you), and other types of customer or technical assistance. We reserve the right to block the sending or review of communications that, in our discretion, we believe may contain malicious content, spam or carry a risk to you, the hosting service providers, or others. Please note that will receive and store all communications sent or received through the communication tools of The collaborating companies through whose platform the reservation was made and the Travel Providers could choose to communicate with you directly by e-mail or through other channels that does not control. What security and retention procedures does carry out to safeguard your personal data? We contemplate reasonable procedures to prevent unauthorized access to, and misuse of, personal data. We use commercial systems and appropriate procedures to safeguard the personal data you provide us. We also use security procedures and technical and physical restrictions to access and use the personal data of our servers. Only authorized personnel have permission to access personal information during the course of their work. We will keep your personal data for as long as we consider necessary to allow you to use our services, to provide you with our services, to comply with applicable legislation, to resolve disputes with other parties and for everything that is necessary for the performance of our activities, including detection and prevention of fraud or other illegal activities. All personal data that we maintain will be subject to this Privacy Policy. If you have any questions about a specific retention period for some types of personal data that we process about you, please contact us with the contact information below. How can you control the personal data you have given to We want you to be the one who controls how we use your personal data. For this, you can resort to any of the following formulas: You can ask us for a copy of the personal information we keep about you; You can communicate any change in your personal data, or ask us to correct any of the personal information we keep about you, as explained below, or make the changes yourself directly; in certain circumstances, you may ask us to remove, block or restrict the processing of personal data we keep about you, or oppose any specific use of your personal data by us; Y In certain circumstances, you may also ask us to send personal information that you have provided to a third party. When we use your personal data on the basis of your consent, you have the right to revoke such consent at any time subject to the applicable regulations. In addition, when we treat your personal data based on legitimate interests or in the public interest, you have the right to oppose at any time to such use of your personal data in accordance with the applicable legislation. We trust you to ensure that your personal information is correct, complete and up-to-date. We ask that you inform us as soon as possible of any change or inaccuracy of such data by contacting us. If any of the personal information we have about you is not accessible through our website or our app, you can send us your request at no cost. To make any request related to this Privacy Policy and exercise any of your rights, or to make a complaint, please contact us by writing to our data protection officer through You can also contact your local authorities regarding data protection. If you wish to oppose the processing of your personal data for reasons of your legitimate interests and there is no direct exclusion mechanism at your disposal, please contact Who is responsible for processing personal data through and how can you contact us? DELIVERY EXECUTIVE AND SERVICES S.L. controls the processing of personal data as described in this Privacy Policy. DELIVERY EXECUTIVE AND SERVICES S.L. is a private limited liability company incorporated under Spanish law. Its headquarters in Paseo Maritimo, 324 Castelldefels, 08860 Barcelona, Spain. If you have any questions about this Privacy Statement or about our processing of your personal data, please contact our data protection officer by sending an e-mail to and we will answer you. If you have any questions about your reservation, please contact our customer service team Cookies policy Whenever you use our online services, including the application, cookies and other technological tracking tools may be used in various ways, for example to make the website of work, to analyze traffic or for advertising purposes. These technologies are used both directly by us and by our collaborating companies, including external service providers and advertisers with whom we work. If you want to know more about what a cookie is, how to use it and what your options are, read on here. What is a cookie? A cookie is a small amount of information stored in the browser of your computer or mobile device. The so-called "originating cookies", as their name indicates, are those enabled by the entity that manages the domain through which the cookie is executed. Therefore, the cookies of are "originating cookies". In case we allow others to enable cookies through the web pages and app of, these cookies will be "third-party cookies". In addition, it also differentiates between session cookies and permanent cookies. Session cookies will only remain active until you close your browser. Permanent cookies have a longer shelf life and are not automatically deleted when you close your browser. We try to run cookies with a maximum life of 5 years. A cookie will have a shelf life with more duration than established only in exceptional circumstances, such as security reasons, and where absolutely necessary. In addition to cookies, other tracking technologies are also used, including web beacons (also known as pixel tags, web bugs or gifs), tracking URLs or software development kits (SDK). A web beacon is a tiny graphic image of only one pixel that can be sent to your computer as part of a request for a web page, in an app, in an advertisement or in an e-mail message with HTML content. Pixels can be used to retrieve information about your device, such as the type of device and operating system, the IP address and the time of the visit. They are also used to run and read cookies in your browser. The tracking URLs are used to know from which reference web page the web pages and app of are used. The SDKs are small amounts of code that are included in the apps, and have the same function as cookies and web beacons. In this Cookies Policy we refer to all these technologies as "cookies" How are cookies used? Cookies are used with different objectives. They allow you to be recognized as the same user, through the pages of the same web, between different web pages or when you use an app. The types of information we collect through cookies include the IP address; the ID of the device; the pages displayed; the type of browser; navigation information; The operating system; the Internet service provider; the time record; the indication of whether you have responded to an advertisement; the reference URL; the services used or the activities carried out on the web page and / or in the app. Our website and apps use cookies with different objectives: Technical cookies: we try to offer our users an advanced and easy-to-use website and app that automatically adapts to their needs and desires. To achieve this, we use technical cookies to show you our website, to make them work correctly, to create your user account, to log in and to manage your reservations. These technical cookies are absolutely necessary for our website to work properly. Functional cookies: we also use functional cookies to remember your preferences and to help you use our website and our apps efficiently and effectively. If you are using the web page or the app to search for a Trip, for example, these cookies remember the currency and language you prefer, in addition to your searches and Travel Providers that you have previously booked. We will also use cookies to remember your registration data so that you do not have to re-enter them each time you visit our page. The passwords, however, will always be encrypted. These functional cookies are not strictly necessary for the operation of our website or the app, but they add functionality and improve your experience at Analytical cookies: we use these cookies to get information about how our visitors use In this way, we can discover what works and what does not, optimize and improve our web pages or apps, know how effective advertisements and communications are, and ensure that we remain interesting and relevant. Among the data we collect, you can include which web pages you have seen, which pages you referred to / checked out of and which ones you left, which type of platform you used, which emails you have opened and which ones you have reacted to, and the information about the date and the temporary mark. It also means that we can use information about how you have interacted with the website, the number of clicks you have made on a particular page, the movements of your mouse and the number of times you have gone up and down the page, the words you have used in your search and the text you have entered in some fields. We use analytical cookies as part of our online marketing campaigns to know how users interact with our website or apps when they see an online advertisement. Here you can include advertisements from third-party websites. Analytical cookies can also be used to allow our collaborating companies to know if their clients make use of the accommodation offers integrated in their web pages. Commercial cookies: in addition to our own cookies, we use third-party cookies to display personalized advertisements on our web pages and on other websites. This is called "retargeting", and is based on browsing activities, such as the destinations you've been looking for, the accommodations you've seen and the prices they've shown you. What are your options? To learn more about cookies and how to manage or eliminate them, just go to and the help section of your browser. In the configuration of browsers such as Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. The place where these settings are depends on the browser you use. Use the "Help" function of your browser to find the settings you need. If you choose not to accept some technical and / or functional cookies, you may not be able to use some features of our website. Currently we are not compatible with the option "Do not accept cookies" of the browser settings. We will revise this Cookies Policy again in case a common regulation is carried out that defines what exactly should be considered with the option "Do not accept cookies" from the browser. Advertising. When it comes to online advertising and marketing companies, we strive to work with companies that are members of the Network Advertising Initiative (NAI) and / or the Interactive Advertising Bureau (IAB). Members of the NAI and IAB adhere to the standards and codes of conduct of the industry, plus they allow you to unsubscribe from behavioral advertising. Go to to identify NAI members who may have stored cookies on your computer. To unsubscribe from an advertising program for the conduct of a member of the NAI, you only have to consult the section that corresponds to the company from which you wish to unsubscribe. You can also go to or to find out how to unsubscribe from personalized advertising. In the settings of your mobile device you can limit the sharing of information for reasons of retargeting. Keep in mind that unsubscribing from the online ad network does not mean that you stop receiving or being the subject of online advertising or marketing analysis. This means that the network you have unsubscribed from will no longer send you customized ads based on your preferences and browsing patterns. Analysis. To control the data collected for analytical purposes through Google Analytics from some types of browsers, go to the Google Analytics Disabled Browser Add-on (only for computers). To control the data that is collected for analytical purposes through Yandex.Metrica (a tracking pixel owned by the Russian search engine YANDEX), users who have the Russian, Ukrainian or Turkish language in their browser may want to visit the following link: Yandex.Metrica is not used with users navigating in other languages. You also have the option to forego receiving personalized advertising from Yandex. To do this go to this page and uncheck the box "Consider my interests." If you have any questions about this Cookie Policy, send an e-mail to This Cookie Policy may be modified from time to time. To keep up with the changes, visit this page from time to time.