Terms of Use

GENERAL CONDITION

The reservation service of online accommodation (including the service to facilitate payments) that we provide on this page and through this website belong, are managed and provided by www.86innxpress.com. and they are made available only for your personal, non-commercial use (B2C), in accordance with the terms and conditions specified below.

The relationship we have with Travel Service Providers is governed by different terms and conditions that make up the commercial relationship (B2B) we have with each of the Travel Service Providers. Each Travel Service Provider acts professionally with www.86innexpress.com by offering their product and / or service on or through www.86innexpress.com (both for the business-to-business ("B2B") relationship and / or the business to consumer relationship ("B2C")). Please note that Travel Service Providers may dispose, declare applicable and / or request (acceptance of), in addition to the conditions and the small print that appears on the website, their own terms and conditions (delivery / shipping) / transport / use) and rules of use, access and consumption of the Trip (which may include disclaimers and limited liability) Payment by card to suppliers. If applicable and available, some service providers during the trip offer the possibility to pay for their travel services (in full or partially, depending on the travel provider's payment terms) to the travel provider during the booking process. of the trip through a secure online payment system (as long as your bank offers it and supports it). In the case of some products and services, www.86innexpress.com facilitates (through external payment processors) the payment of the corresponding services or products (that is, the service to facilitate payments) for and on behalf of the Service Provider (www.86innexpress.com never acts or works as an official seller). Payment is processed securely from your credit / debit card through an external payment processor. All payments made by us for and on behalf of, and transferred to, the Travel Service Provider will in each case constitute a payment of (partial) the price of the corresponding product or service reservation for the final settlement of each price (partial ) due and pay. You will not be able to claim these amounts paid. In the case of some (non-refundable) rates or special offers, the Service Provider may require that the payment be made in advance by credit card. In that case, your credit card may be pre-authorized or you may be charged (sometimes without reimbursement option) once the Travel Reservation is made. Please, consult carefully the data (of the reservation) of the product or service of your choice to know the special conditions before making the Travel Reservation. You will not hold www.86innexpress.com responsible for any charge (authorized, (allegedly) unauthorized or erroneous) by the Service Provider and will not (re) claim any amount for any valid or authorized charge made by the Service Provider. Travel (including fees with advance payment, no-shows and cancellations with charges) on your credit card. In case of fraud or unauthorized use of the credit card by third parties, most banks and credit card issuer companies cover all expenses resulting from such fraud or misuse, which can sometimes be subject to an amount deductible (normally 50 EUR or the equivalent in the local currency). In case the credit card company or the bank charges you this deductible amount due to unauthorized transactions resulting from a reservation made on our website, we will credit you with this amount (up to a maximum of EUR 50 or the equivalent) in the local currency). To be able to indemnify you, report this fraud to the company issuing your credit card (according to its rules and information procedures) and contact us immediately by email (help@86innexpress.com). In the subject of the mail, write "credit card fraud" and provide evidence of the charge of the deductible amount (eg, policy of the issuing company of the credit card). This compensation only applies to reservations made by credit card using the secure server of www.86innexpress.com and our payment providers, and the unauthorized use of your credit card in the secure server, for lack or negligence our , of which you are not responsible. Payment in advance, cancellation, no show (not presented) and to take into account. When making a Reservation of trip in www.86innexpress.com or a Service provider of our network, you accept their conditions of cancellation and no show (if you do not appear) of the Provider of trips, as well as other additional terms and conditions (delivery) of said travel provider that may affect you. Consult the terms and conditions of delivery / purchase / use / transport of the Travel Provider directly with said Travel Service Provider. The general conditions of cancellation and no show of each Travel Supplier are available to you on our Platform, both on the information pages of the Travel Supplier and during the booking process and in the confirmation e-mail or at the entrance ( if appropriate). Keep in mind that some rates or special offers do not allow changes or cancellations. In case of no show (not presented) or cancellations with charges, the Travel Provider may apply the tourist / municipal tax. Check the data of each product or service to see the conditions before making the reservation. Keep in mind that a travel reservation that requires the payment of a deposit or the advance payment (total or partial) can be canceled (without prior notice) at the moment in which (the rest of) the pending amounts of payment can not be collected in full on the relevant date, according to the payment conditions of the travel provider and the conditions of the reservation. The conditions of cancellation and payment in advance may vary depending on the product or service of each Trip. Read carefully section A to take into account and additional information in your booking confirmation to check the additional conditions that may be applied by the Travel Service Provider (for example, in relation to age requirements, deposit, additional supplements / no cancellation, breakfast not included, pets / cards accepted). Payment delays, erroneous bank details, credit or debit card details, invalid or insufficient credit or debit cards are your responsibility and you may not benefit from the refund or refund of the advance payment. (non-refundable) if one of these cases occurs, unless the Travel Service Provider accepts it or allows it in its conditions of cancellation and payment (in advance). If you wish to review, modify or cancel your travel reservation, check the confirmation e-mail and follow the instructions indicated. Keep in mind that cancellation charges may apply in accordance with the conditions of cancellation, payment (in advance) and no show (if you do not show up) of the Travel Service Provider or that you may not benefit from the refund of the amount paid ( in advance). We recommend that you read these conditions carefully before making the reservation and that you remember to make the subsequent payments on time since they may be necessary for the reservation. If you are arriving late or late on the day of collection or if you arrive the next day, be sure to communicate (promptly and in due time) to the Travel Service Provider, so that they know when you will arrive and thus avoid canceling your reservation. de) Travel or they charge you the supplement for not showing up. If you need it, our customer service department can help you inform the Travel Service Provider. www.86innexpress.com is not responsible for the consequences that your delay may have, or for any cancellation or charge for not presenting yourself that the Travel Supplier can make. Correspondence and communication (additional). When making a travel reservation, you agree to receive an e-mail, which we can send you shortly before your arrival date, where you will find information about the destination and other information and offers (including third party offers, as long as you have accepted to receive them) , that are relevant for your (Reservation) Travel and destination. You also agree to receive an e-mail, which we can send you after your stay, inviting you to complete an opinion form. Check our privacy policy and cookies for more information about how we can get in touch with you. www.86innexpress.com disclaims any liability in connection with any communication with the Travel Service Provider on or through its website. You will not obtain any right of any request to, or communication with, the Travel Service Provider or (any form of) acknowledgment of receipt of any communication or request. www.86innexpress.com can not guarantee that the Travel Service Provider (duly and timely) receives / reads, complies with, executes or accepts any request or communication. In order to properly complete and secure your Travel Booking, you need to use a correct e-mail address. We are not responsible for (nor have any obligation to verify) any error or misspelling in the e-mail address or any phone number (mobile) or credit card number that is inaccurate or inaccurate. Any complaint or claim against www.86innexpress.com or regarding the Travel Service that you provide must be made immediately, or at the most, within 30 days after the expected date of consumption of the product or service (for example, The date of departure). Any complaint or claim sent outside the 30 day period may be rejected and the claimant loses all rights to any type of compensation (for damage or cost). Due to continuous updates and adjustments to rates and availability, we strongly recommend taking screenshots when making a reservation to support your argument (if necessary). CANCELLATION AND REFUND. Our policy is 100% Flexible, and you can receive a full refund of your money up to 3 days before check-in. If there are less than 3 days before your purchase, unfortunately we can not offer a refund but it does change. To be eligible for a return or change within 3 days before Check in, the reason for cancellation must be justified and documented. Additional non-refundable products: * Products with last minute discount * Some products made in its entirety as Transfers, Tours, Meals. To complete your return, we require a receipt or proof of purchase. There are some situations where only partial reimbursements can be guaranteed: (if applicable) * Lodgings already started, * Double trips having made one of them, * Reservation of activities in important times for reasons beyond our control. Refunds (where applicable) Once your return is received, we will send an email to notify you that we have received your return request. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and a credit will be automatically applied to your credit card or original payment method, in a certain number of days. Late or lost refunds (where applicable) If you have not received your refund yet, please check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next step, contact your bank. It often takes some time before your refund is posted. If you have followed all these steps and have not yet received the refund, please contact us at help@86innexpress.com. Products on offer (where applicable) Only items at regular price will be reimbursed, unfortunately the products on offer can not be returned. Exchanges (where applicable) We only replace products in case you do not qualify for a refund. If you need to change it for the same product, send us an email to help@86innexpress.com. Gifts If the product was marked as a gift when it was purchased, you will receive a gift credit for the value of the return. If the product was not marked as a gift when it was purchased, or the gift was sent to the buyer to deliver it later, we will send a refund to the buyer and he will know of your refund.